I. General terms of engagement of ARAVOLO Spain. Negotiation conditions of Tours Suppliers and other touristic services.
1. Enrollment / Registration / Creation a User Account
2. Revision System
4. Direct messages
5. Legal relation with ARAVOLO
6. Use of personal data
1. Accepting reservations
2. Proper information
3. Arrival to the venue and rules accomplishment
4. Participation conditions
5. Binding nature of Investigation
7. Rejection of Revocation Right
8. Personal Responsibility of Insurance
9. The nonpayment services
10. Messages exchange
11. Cancellation policy
12. Exceptional Cancellation
13. Participation exclusion
14. Program changes
15. Other conditions
16. Time zone
17. Supplier of tour or touristic service responsibility
18. These Engagement Terms are subjected to changes without notice
19. Applicable Law
ARAVOLO provides to visitors and suppliers of touristic services with this reservation platform. The contracts are executed directly between users and suppliers of touristic services. ARAVOLO is not a contracting party for reserved tours and other touristic services.
Before you reserve a service at www.aravolo.com, you need to create a user account and make the registration. When you make the register, you will introduce your personal data to show. The needed information will be send it to the intermediary supplier through the reserve process.
The registration is limited to legal persons. In the case of a company or legal entity registration, the person who make the registration must have the proper athorization to play the role that company or leal entity respectively. The right of enrollment or the use of the reserve platform does not exist. You need to make the registration with your official name. The enrollments under a pseudonym are not allowed. ARAVOLO can delete these accounts under wrong names, pseudonyms etc.
Is not allowed the register of more than one account for the same legal person. The user account is not transferable.
You are forced to give proper information and keep it up to date. ARAVOLO is not responsible if a reserve service cannot be carried out or other damages are produced, due to outdated information.
If you reserve a certain service, all the reserve and payments processes, the cancellation of the reserve and so on it’s necessary to follow the specific forms of ARAVOLO platform, in which you receive the links of ARAVOLO by email, when the reservation process is completed. Otherwise, can be difficulties in the correct execution or in the contract termination. In this case, ARAVOLO is not responsible.
The posted tours and other services are non-binding offers.
If you decide to reserve a specific tour or another touristic service, it’s necessary to make the request through the correspondent interface at the website ARAVOLO and introduce the accurate information.
You are linked to your request (offer) during two working days. For the calculation of planned processing times, the time zone of the provider is mandatory.
The supplier that offer the requested tour or other touristic services will answer you request in due time determined. After the request acceptance, the contract between you and the supplier would be made effective. The charges for reserve service shall be reduced from your credit card or bank account. If the supplier declines the request, the contract between you and the supplier of the service won’t be effective. You will be notified of the acceptance or not acceptance of your request by e-mail. Supplier offer the services agreed under its own name and by its own account.
The supplier can establish eligibility requirements for its own products. These requirements can be found in the product description. You are responsible to accomplish these requirements. The supplier has the right to reject or decline you from a determined service in case that you don’t accomplish the requirements. In this case, there will be no refund.
The touristic service supplier needs to make reserve confirmations, as well as the other communications through ARAVOLO platform. Therefore, you always must have the information of your user account up to date and check the new messages of the email of your user account.
If you need to cancel a reserve, it’s mandatory use the correspondent form at the website ARAVOLO.
The delivery policies of the contracted services depends on the services suppliers, and it has to be indicated clearly and prominently in the cases that needed. Those services that do not require a physical delivery, like the tickets sale, will be delivered in digital form through email and through web when the reserve is completed.
Once the process was completed, you have the opportunity to review the reserve service using the revision system of ARAVOLO. The ARAVOLO revission system has the objective to create a significant and accurate profile of the efficiency, realibility and truth of the supplier. The correspondent information will be send by e-mail after completion of the service.
You are forced to make only proper and objective statements. Inexactly, irrelevant or offensive comments should be omitted. ARAVOLO expressly reserves the right to remove any of these statements without give the reasons. ARAVOLO also has the right to exclude you to continue using the reserve platform ARAVOLO and to delete your account. ARAVOLO and the concerned suppliers reserves the right to take additional legal measures, notably the payment of damages.
ARAVOLO has the right to use any of the pictures given by any supplier or company registered in the platform. The solely responsible of the use of the picture is the user that understands the exhibition of the pictures and the information at the webpage.
Other e-mails, direct mails and communications can be send through ARAVOLO platform for simplifying the communication.
ARAVOLO offers this reserve platform for you can get in contact directly with services supplier that choose, and make a reservation. The contract regarding to the reserved service it’s directly between you and the service supplier. ARAVOLO is not a contracting party to execute the reserved service. ARAVOLO acts exclusively like an intermediary between you and the tour or touristic service supplier.
If you damage ARAVOLO, you will be responsible for that.
If you make a reservation, ARAVOLO is only responsible to you in case of a serious misconduct (including gross negligence). ARAVOLO is not responsible for a slight negligence from the support staff and the intermediary supplier and its own personal staff. The responsibility is limited to the direct damages, excluding the consequential damages, the loss of benefits and so on. Also it’s excluded the civil responsibility of compensation for punitive damages. It will be reserved others limitations of responsibility or exclusion responsibilities in these terms or legal dispositions applicable. It’s excluded the responsibility by informatics viruses, spyware and other damages caused by computer programs. If you are no registered visitor and didn’t make the reserve yet, you are under the General Conditions of Use.
These general conditions can be modified by ARAVOLO at any time without notice. For each reserve it will be applied the current conditions. The user has no warranty that the next reserves will be completed in the current conditions.
Legal relations with ARAVOLO will be submitted to the exclusive jurisdiction of the competent courts of Valencia.
ARAVOLO complies with current regulations established by Law 15/1999,
of December 13th, Protection of Personal Data, LOPD. The personal information that we collect
about you through our sites, or that you provide us when you contact us won’t be shared
outside ARAVOLO, except in the following:
-Show to service suppliers. ARAVOLO works with other companies to give their services. We limit our sharing to provide these companies the elements of your personal data they need to work efficiently. It is forbidden to these companies and its employees to make a negligence use of this data that they receive from ARAVOLO.
In any case, all the data in the system are processed in agreement with the local laws and in any case it won't be sold to others.
Session cookies are used to collect data meanwhile the user accesses to the
webpage. They are used to collect information that we only conserve for the provision of
services one time.
Analytic cookies of Google Analytics are used to analyze and measure how the visitor uses this website. The information allows us to elaborate reports to make a better website. This cookies collect information in an anonymous way, including the number of visitors of the site, how they found it and the webpages that they visit during its visit.
These General Terms and Conditions they apply to contracts between www.aravolo.com and the suppliers of tours, etc.
The supplier just accepts reservations of people with full capacity to act and with full legal capacity. Legal persons must act by a duly authorized person.
The information provided in the platform reservations ARAVOLO must be truthful. The provider reserve the right to cancel the reservation when you have provided incorrect information. In this case no refund.
You are the responsible to arrive to the meeting point on time. If you come to the reserved activity from a foreign country you are the responsible of the necessary documents for the travel (passport, and so on) of the accomplishment of the health rules and so on.
You are personally responsible to accomplish the participation rules. The supplier reserves the right to exclude, starting from the activity, to participants that don't accomplish these conditions. In this case, the amount paid won’t be refunded. The minimum age will be indicate in each product that requires it.
The contract between you and supplier ends when the suppliers accept your reserve request. When you reserve a tour or other activity, you are presenting a binding offer to supplier, and this will be binding during the next 5 workdays. If the supplier accepts your offer within this period, the contract ends definitely. You will notified by e-mail.
When you make the reservation, the amount will be charged on your credit card. If the supplier doesn’t accept your reserve, the amount paid will be refunded. Can happen also with other methods of payment. ARAVOLO is responsible for transactions in the website. The credit card data will be entered into a secure propriety of Virtual TPV of Santander Elavon, and it will be transfered by SSL. Also, you have the 3D-Secure protection through Verified by Visa and MasterCard SecureCode, to secure that only the owner of the card can make the payment. In any moment the credit card data is neither collected nor accessed by ARAVOLO.
In case that the applicable law for the contract between you and supplier gives the right to cancellation in your favour, you renounce to that right, in the measure allowed by the law.
The insurance is not included in the price. You are personally responsible to have an insurance cover. The extension of the need of insurance depends on the reserved activity.
If you don’t pay for the reserved service or reverse the payment, your claim will be skipped to the service benefits. This will be considered like a cancellation and it will be applied in agreement with the 11th section of cancellation and annulation charges.
All communications between you and the supplier have to be carried out through ARAVOLO platform. Only the forms given by ARAVOLO can be used. Messages that do not go through ARAVOLO reserves platform or through enabled forms to that, it can’t be accepted by supplier and they don’t have any legal power.
If the activity is cancelled, the cancellation condition in ARAVOLO voucher is mandatory. We
advise the customer to read the information of ARAVOLO voucher carefully. If there is no
cancellation policy indicated in the ARAVOLO voucher, the following cancellation fees will be raised
by the service supplier:
- Until 4 working days before the start of the activity, the cancellation cost will be 10€ for covering the process costs.
- From 0 to 3 working days before the start of the activity or in case that the activity is not executed, no money will be refund.
You reserve the right to show that supplier suffer a minor loss through cancellation. The refund will be executed at credit card used in 20 working days. If the payment of credit card before the start of the service is not truthful or is reversed, this will be considered like a reserve cancellation and costs of cancellation will be paid. Other claims are reserved for damages.
Supplier can cancel the activity without commitment to the cancellation period, if climate conditions, government actions, accidental or alien actions that put under circumstances that seriously jeopardise the activity. This will make it under exclusion of any refund for damages or other claims.
Supplier has the right to reject the admission or make the rejection from an activity to you, if you don’t fit with the eligibility requirements, or if your participation can damage to you or other persons. In these cases, no refund will be made it.
Supplier reserves the right to make changes of minor importance considering that needed for unpredictable and inevitable circumstances.
Other conditions or alternative rules can be found it in each product page.
For the date and time calculations, the supplier time zone will be applied.
Supplier of tour or touristic service is responsible agreeing with the applying law. The responsibility will be excluded in law allow measure.
Terms will be applied in reserve validation. The user has no right to a completion of future reservations under the current conditions.
The juridical relationship between user and supplier of services will be ruled in each case by the applicable law.